Yuma AI
AI customer support automation built for Shopify merchants
Yuma AI automates customer support ticket responses for e-commerce brands by learning from past resolved tickets and brand guidelines. It drafts accurate, on-brand replies to common inquiries about orders, returns, and shipping directly in Gorgias, Zendesk, and Freshdesk, reducing manual workload for support teams by over 40%. Merchants can set automation thresholds so Yuma handles routine tickets autonomously while escalating complex cases.
Key Features
- ✓Ticket auto-drafting
- ✓Shopify integration
- ✓Brand voice learning
- ✓Multi-helpdesk support
- ✓Escalation rules
- ✓Performance analytics
Quick Info
- Category
- Customer Service
- Pricing
- Paid
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