Uniphore
Conversational AI and automation platform for enterprise contact centers
Uniphore
Conversational AI and automation platform for enterprise contact centers
Uniphore provides an enterprise conversational AI platform that automates customer interactions across voice, chat, and email while coaching agents in real time. Its U-Analyze product uses emotion AI and behavioral intelligence to detect customer sentiment during conversations and alert supervisors when intervention is needed. U-Automate handles routine inquiries end-to-end without human involvement, reducing handle time significantly.
Key Features
- ✓Emotion AI detection
- ✓Conversational automation
- ✓Real-time agent assist
- ✓Post-call summarization
- ✓Quality management AI
- ✓Multilingual support
Quick Info
- Category
- Customer Service
- Pricing
- Paid
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