Ultimate.ai
AI customer support automation platform acquired by Zendesk
Ultimate.ai (acquired by Zendesk) is an AI customer support automation platform that automatically resolves common customer service inquiries across email, chat, and messaging channels. Its AI is trained directly on your historical support tickets to understand your specific product vocabulary and customer questions, achieving automation rates above 60% for routine inquiries. Ultimate integrates natively with Zendesk, Salesforce, and Freshdesk to automate within existing support workflows.
Key Features
- ✓Historical ticket training
- ✓60%+ automation rate
- ✓Email/chat/messaging
- ✓Zendesk integration
- ✓Ticket-based NLU
- ✓Seamless handoff
Quick Info
- Category
- Customer Service
- Pricing
- Paid
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