Tethr

AI conversation intelligence platform for contact center performance

Customer ServicePaid

Tethr is an AI-powered conversation intelligence platform that analyzes 100% of contact center calls to surface insights about customer experience, agent performance, compliance risk, and product issues at scale. The Tethr Effort Index, based on research from The Effortless Experience, scores every call for customer effort level and identifies the specific friction points—unnecessary transfers, repeat contacts, complex language—that increase effort and drive churn. Unlike traditional QA processes that sample a small percentage of calls, Tethr analyzes every interaction, providing complete data on compliance adherence, script adherence, and agent performance across the entire contact center operation.

Key Features

• ✓100% call analysis
• ✓Customer Effort Index
• ✓Compliance monitoring
• ✓Agent performance scoring
• ✓Friction point identification
• ✓Contact center analytics