Opal by Zendesk
AI-powered customer service platform with intelligent routing and agent assistance
Opal by Zendesk
AI-powered customer service platform with intelligent routing and agent assistance
Opal is Zendesk's AI-powered customer service platform that provides intelligent ticket routing, AI-suggested responses, agent copilot features, and automated resolution for repetitive support requests. It learns from historical support data to improve suggestion quality over time and provides analytics on AI performance and agent productivity. Customer service teams at companies already using Zendesk use Opal to increase agent efficiency, reduce resolution times, and handle higher ticket volumes without proportional headcount increases.
Key Features
- ✓Intelligent routing
- ✓AI response suggestions
- ✓Agent copilot
- ✓Auto-resolution
- ✓Performance analytics
Quick Info
- Category
- Customer Support
- Pricing
- Paid
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