NICE Enlighten AI

Purpose-built AI for CX that understands every customer interaction automatically

Customer ServicePaid

NICE Enlighten AI is purpose-built for customer experience, trained on billions of contact center interactions to understand nuance, intent, and quality without generic fine-tuning. It automatically scores 100% of interactions for compliance and performance, generates post-call summaries, and delivers real-time guidance to agents during live conversations. Enlighten's models are pre-trained on CX-specific domains so time-to-value is measured in weeks, not months.

Key Features

• ✓100% interaction scoring
• ✓CX-specific pre-trained models
• ✓Real-time agent guidance
• ✓Post-call summarization
• ✓Compliance monitoring
• ✓Workforce optimization