Netomi
AI customer service platform with high automation rates for e-commerce
Netomi is an AI-powered customer service platform that automates customer support for e-commerce, travel, and financial services companies. Its AI is trained on company knowledge bases and past tickets to handle order tracking, returns, billing inquiries, and account issues without human involvement. Netomi's conversational AI operates across email, chat, social, and SMS with native integrations for Shopify, Salesforce, and Zendesk, achieving industry-leading automation rates that reduce support costs by up to 50%.
Key Features
- ✓Order/returns automation
- ✓Multi-channel (email/chat/SMS)
- ✓Shopify integration
- ✓Knowledge base training
- ✓50% cost reduction
- ✓Seamless escalation
Quick Info
- Category
- Customer Service
- Pricing
- Paid
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