Genesys Cloud
All-in-one cloud contact center with AI orchestration for CX at scale
Genesys Cloud
All-in-one cloud contact center with AI orchestration for CX at scale
Genesys Cloud is a comprehensive cloud contact center as a service (CCaaS) platform that uses AI to orchestrate customer journeys across voice, email, chat, social, and messaging channels at massive scale. Genesys AI powers predictive routing that matches customers to the best-suited agent based on skills, history, and predicted interaction outcome; virtual agents that handle common interactions autonomously; and real-time coaching that provides agents with guidance during live conversations. The platform includes workforce engagement management, analytics, and a low-code flow builder for creating customer journey automations. Used by over 7,000 organizations including Marriott and Heineken for enterprise-scale customer experience.
Key Features
- ✓Predictive routing
- ✓Virtual agents
- ✓Real-time agent coaching
- ✓Workforce management
- ✓Low-code journey builder
- ✓7000+ enterprise clients
Quick Info
- Category
- Customer Service
- Pricing
- Paid
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