Zoho Desk AI

AI-powered customer support software with Zia AI for ticket management and agent assistance

Customer Service & SupportFreemium

Zoho Desk is a customer support platform with Zia—Zoho's AI—embedded throughout for smarter ticket management, agent assistance, and customer self-service. Zia automatically tags and categorizes incoming tickets, suggests knowledge base articles for agents to share, identifies tickets about the same issue for bulk resolution, and detects customer sentiment to prioritize unhappy customers. The Answer Bot handles routine customer questions through the help center chat without involving agents. Small to mid-market businesses use Zoho Desk as an affordable, feature-rich alternative to Zendesk and Freshdesk, particularly those already in the Zoho ecosystem where tight integration with CRM and other Zoho apps adds significant value.

Key Features

• ✓Zia AI assistant
• ✓Auto-tagging
• ✓Sentiment detection
• ✓Answer Bot
• ✓Zoho integration