UserVoice

AI-enhanced product feedback and customer insight platform for SaaS companies

AI Customer SuccessPaid

UserVoice is a product feedback and customer insights platform that helps SaaS companies collect, organize, and act on feature requests and customer ideas. The platform uses AI to deduplicate similar feedback, cluster related requests, and surface the most impactful feature ideas based on the number of accounts requesting them and their revenue value. Product managers use UserVoice to build roadmaps grounded in customer data rather than internal opinion, communicate roadmap decisions back to customers, and close the feedback loop by notifying users when their requested features ship. AI summarization capabilities help PMs quickly understand the themes and priorities within large volumes of customer feedback.

Key Features

• ✓Feedback deduplication and clustering
• ✓Revenue-weighted prioritization
• ✓Roadmap communication
• ✓Feedback loop closure
• ✓AI theme summarization