UserIQ

Customer success platform with health scoring and in-app engagement

Customer SuccessPaid

UserIQ is a customer success platform that combines usage analytics, health scoring, and in-app engagement tools to help SaaS teams identify at-risk accounts and guide users to value. Its health scores aggregate product usage, login frequency, support tickets, and NPS into a single signal that CSMs use to triage their book of business. Customer success teams at growing SaaS companies use UserIQ to trigger automated nudges for users who have not discovered key features and to prioritize human outreach for accounts showing churn risk.

Key Features

• ✓Health scoring
• ✓Usage analytics
• ✓In-app guidance
• ✓Churn prediction
• ✓CSM workflow