Stylo

AI Zendesk assistant that drafts responses and escalates tickets automatically

AI Customer Service & SupportPaid

Stylo is an AI assistant built specifically for Zendesk that reads incoming support tickets, understands the customer's issue and sentiment, and drafts personalized responses for agents to review and send. It integrates directly into the Zendesk agent workspace, suggesting replies based on company knowledge base articles, previous similar tickets, and macro templates. Stylo can automatically tag tickets, identify escalation-worthy interactions, and route complex issues to senior agents. Support teams using Zendesk adopt Stylo to accelerate agent response time, improve response quality consistency, and reduce the manual effort of researching answers for each unique ticket.

Key Features

• ✓Zendesk integration
• ✓AI response drafting
• ✓Sentiment detection
• ✓Auto-tagging
• ✓Escalation detection