ServiceNow Now Assist

Generative AI built into ServiceNow to accelerate IT and business workflows

ProductivityPaid

Now Assist is ServiceNow's generative AI capability embedded across the Now Platform, bringing intelligence to IT service management, HR, customer service, and more. It summarizes incident history, drafts resolution notes, generates case wrap-ups, and creates knowledge articles automatically. Employees get a conversational AI interface to resolve common requests without waiting for human agents.

Key Features

• ✓Incident summarization
• ✓AI case resolution notes
• ✓Knowledge article generation
• ✓Conversational employee self-service
• ✓Virtual agent integration
• ✓Change request automation