Salesforce AI (Einstein)

Salesforce's Einstein AI for predictive sales, service, and marketing

Business & MarketingPaid

Salesforce Einstein is Salesforce's AI layer embedded across its entire CRM platform, bringing predictive and generative AI to sales, service, marketing, and commerce. Einstein's AI features include lead scoring and opportunity insights (Sales Cloud), case classification and next best action (Service Cloud), and Prompt Builder for creating custom generative AI actions grounded in CRM data. Einstein Copilot provides a conversational AI assistant for any Salesforce workflow, directly within the CRM interface.

Key Features

• ✓Lead scoring
• ✓Opportunity insights
• ✓Case classification
• ✓Einstein Copilot
• ✓Prompt Builder
• ✓Grounded in CRM data