NPS Diagnose AI

Extract themes from NPS survey verbatim responses with sentiment attribution

Business & MarketingFreemium

NPS Diagnose AI analyzes free-text verbatim responses from NPS surveys to extract recurring themes, quantify their frequency and sentiment, and identify which themes most strongly correlate with promoter versus detractor scores. The tool goes beyond keyword counting to understand contextual sentiment — identifying that 'the product is too simple' is negative in enterprise feedback but positive in consumer feedback. Customer experience teams use it to translate thousands of open-ended responses into prioritized action themes.

Key Features

• ✓Theme extraction
• ✓Sentiment-score correlation
• ✓Contextual sentiment analysis
• ✓Theme frequency quantification
• ✓Action prioritization