Kapiche

AI customer insights platform that analyzes feedback to drive decisions

Business & MarketingPaid

Kapiche is a customer insights platform that uses AI to analyze large volumes of unstructured customer feedback—survey responses, support tickets, reviews, and interviews—to identify the key themes driving customer satisfaction and churn. Unlike manual coding approaches that take weeks, Kapiche processes thousands of feedback items in hours and identifies statistically significant themes and their impact on NPS, CSAT, and revenue metrics. The platform presents insights in a concept map that shows relationships between themes, enabling product and CX teams to prioritize improvements by their predicted business impact rather than frequency alone. Kapiche serves enterprise clients in telecommunications, retail, and financial services.

Key Features

• ✓Unstructured feedback analysis
• ✓Theme identification
• ✓Business impact scoring
• ✓Concept mapping
• ✓NPS driver analysis
• ✓Churn prediction