Idiomatic

AI customer intelligence platform that uncovers feedback themes at scale

Business & MarketingPaid

Idiomatic is a customer intelligence platform that uses AI to categorize and quantify customer feedback from support tickets, app reviews, NPS comments, and social media into a consistent taxonomy of topics and subtopics. The platform's custom AI models are trained to understand the specific language of each company's product and customers, achieving categorization accuracy significantly higher than generic NLP models. Product teams use Idiomatic to quantify the scale of customer pain points—how many customers are affected by a specific bug or missing feature—to prioritize the product roadmap based on customer impact. Clients include Squarespace, CBS, and Angi.

Key Features

• ✓Custom AI taxonomy
• ✓Multi-source feedback analysis
• ✓Issue quantification
• ✓Roadmap prioritization
• ✓App review analysis
• ✓Support ticket categorization