Convin AI

AI-powered conversation intelligence platform for contact centers and sales teams

Customer Service & SupportPaid

Convin is an AI conversation intelligence platform that analyzes 100% of customer conversations across calls, chats, and emails to surface insights, ensure quality, and improve team performance. The AI automatically scores conversations, detects compliance violations, identifies coaching opportunities, and alerts supervisors to at-risk deals in real time. Contact centers use Convin to replace manual QA sampling with comprehensive AI analysis. The platform's agent assist feature provides real-time guidance during live calls, suggesting relevant responses and flagging when agents deviate from scripts or compliance requirements.

Key Features

• ✓100% conversation analysis
• ✓Real-time agent assist
• ✓Compliance monitoring
• ✓Auto QA scoring
• ✓Coaching automation